Customer Support

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What if I want to know more about an item?

Visit us in the store and see all of the beautiful things! Or if you can’t make it, give us a call and we can help!

8907 S 83rd Street, Lincoln NE, 68516

(402) 261-3161

 

When are you open?

We are open weekdays from 8:00 to 4:30. Follow us on Facebook or Instagram to hear more about our events and sales!

 

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will be happy to provide a refund or exchange within the following terms.

Eligibility for Refunds:

  • Full cash refund for items returned within 3 business days.
  • Store credit given for items returned after 3 days but within 30 business days.
  • The item must be in new and unused condition, with all original tags and packaging.
  • Custom ordered items are not eligible for refunds.
  • All clearance items are sold "as is" and are non-returnable.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at sales@fritzandlloyd.com.

 

Shipping Policy

At this time, we do not offer shipping.  We do offer in-store pick up or in-town delivery.  

In-Store Pickup

When you place an order on our website, you will have the option to select in-store pickup as your shipping method. Once your order is ready, we will send you an email to let you know that it is available for pickup.

Please note that you must present a valid ID and the order confirmation at the time of pickup.

Pickup Location

Our pickup location is at: 8907 S 83rd Street, Lincoln NE  68516.

We are one block south of 84th & Yankee Hill Road, just off of Yankee Woods Drive.

Pickup Hours

Our pickup hours are: Monday - Friday, 8:00 to 4:30.

If you are unable to pick up your order during these hours, please contact us to make arrangements.

Order Processing Time

Orders typically take 1-2 business days to be processed and made ready for pickup. If there is a delay in processing your order, we will notify you by email.

 

Thank you for choosing our store! Let us know if you have any questions - sales@fritzandlloyd.com.

 

Privacy Policy

Effective Date: April 2025

Fritz + Lloyd Interiors (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, fritzandlloyd.com, or interact with us through email, social media, or other digital platforms.

Information We Collect

We collect personal information in the following ways:

Information You Provide to Us:

Name, email address, phone number, and mailing address. Project details submitted through our Discovery Questionnaire or contact forms. Payment information for services rendered (via secure third-party platforms). Any personal preferences or design inspiration shared with our team.

Information We Automatically Collect:

IP address, browser type, and device identifiers. Pages visited and time spent on our site. Referral source (how you found us). Interaction data through cookies and analytics tools (such as Google Analytics).

How We Use Your Information

We use the information we collect to:

Provide and manage design services. Respond to inquiries and schedule consultations. Personalize your experience with us Improve our website and marketing efforts. Send updates, newsletters, or promotional emails (with your consent). Fulfill legal or contractual obligations.

Sharing Your Information

We do not sell your personal information. We only share it with:

Trusted service providers (such as web hosting, payment processors, or marketing tools) who help us operate our business. Law enforcement or legal entities when required by law. Design partners or contractors only with your consent and as part of your project.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, improve performance, and tailor content. You can disable cookies through your browser settings, though it may affect certain site functionalities.

Your Choices

You may:

Opt out of marketing emails at any time using the “unsubscribe” link. Request access to the personal information we hold about you. Ask us to correct or delete your information. To make a request, please contact us at sales@fritzandlloyd.com.

Data Security

We implement industry-standard measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party sites (such as Pinterest or Instagram). We are not responsible for the privacy practices or content of these sites.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from anyone under 13 years of age.

Updates to This Policy

We may update this Privacy Policy occasionally. The “Effective Date” at the top reflects the most recent changes. We encourage you to review this page regularly.

Terms and Conditions

Effective Date: April 2025

Welcome to fritzandlloyd.com. This website is operated by Fritz + Lloyd Interiors, a Nebraska-based interior design firm specializing in modern, full-service residential design. By accessing or using our website, you agree to the terms outlined below. Please review them carefully.

Website Use

You may browse and use this website solely for personal, non-commercial purposes. By accessing our site, you agree not to:

Violate any local, state, or federal laws. Infringe upon the intellectual property or privacy rights of others. Attempt to disrupt the functionality or security of this website. Use any automated means to access or copy our content

We reserve the right to restrict or terminate access to any user who violates these terms.

Intellectual Property

All content on this website — including but not limited to text, images, design concepts, graphics, logos, videos, and downloadable materials — is the exclusive property of Fritz + Lloyd Interiors or its licensors. This content is protected by U.S. copyright, trademark, and intellectual property laws.

Use of our content without prior written consent is strictly prohibited.

Service Information

The information on this website is provided for general informational purposes only. Descriptions of services, pricing, and processes are subject to change without notice and do not constitute a binding offer.

All client engagements are governed by a formal Letter of Agreement, which outlines specific terms, scope of work, payment terms, and timelines.

Accuracy of Content

We aim to keep our website accurate and up to date. However, Fritz + Lloyd Interiors does not warrant that any content on this site is complete, error-free, or current. We reserve the right to make updates at any time without notice.

Third-Party Links

Our website may contain links to external websites and resources not operated or controlled by Fritz + Lloyd Interiors. We are not responsible for the content, accuracy, or privacy practices of third-party sites. Use of these links is at your own discretion.

Limitation of Liability

To the fullest extent permitted by law, Fritz + Lloyd Interiors shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, this website or its content — including but not limited to loss of data, business interruption, or website downtime.

Indemnification

You agree to defend, indemnify, and hold harmless Fritz + Lloyd Interiors and its team members from any claims, damages, losses, liabilities, or expenses (including attorney’s fees) arising out of your use of this website or your violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Nebraska. Any disputes related to these Terms or your use of the website will be resolved exclusively in the state or federal courts located in Lancaster County, Nebraska.

Modifications

Fritz + Lloyd Interiors reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. We encourage you to review this page periodically for updates.