Customer Support

What if I want to know more about an item?

Visit us in the store and see all of the beautiful things! Or if you can’t make it, give us a call and we can help!

8907 S 83rd Street, Lincoln NE, 68516

(402) 261-3161

 

When are you open?

We are open weekdays from 8:00 to 4:30. Follow us on Facebook or Instagram to hear more about our events and sales!

 

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will be happy to provide a refund or exchange within the following terms.

Eligibility for Refunds:

  • Full cash refund for items returned within 3 business days.
  • Store credit given for items returned after 3 days but within 30 business days.
  • The item must be in new and unused condition, with all original tags and packaging.
  • Custom ordered items are not eligible for refunds.
  • All clearance items are sold "as is" and are non-returnable.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at sales@fritzandlloyd.com.

 

Shipping Policy

At this time, we do not offer shipping.  We do offer in-store pick up or in-town delivery.  

In-Store Pickup

When you place an order on our website, you will have the option to select in-store pickup as your shipping method. Once your order is ready, we will send you an email to let you know that it is available for pickup.

Please note that you must present a valid ID and the order confirmation at the time of pickup.

Pickup Location

Our pickup location is at: 8907 S 83rd Street, Lincoln NE  68516.

We are one block south of 84th & Yankee Hill Road, just off of Yankee Woods Drive.

Pickup Hours

Our pickup hours are: Monday - Friday, 8:00 to 4:30.

If you are unable to pick up your order during these hours, please contact us to make arrangements.

Order Processing Time

Orders typically take 1-2 business days to be processed and made ready for pickup. If there is a delay in processing your order, we will notify you by email.

 

Thank you for choosing our store! Let us know if you have any questions - sales@fritzandlloyd.com.